It was a life-changing moment the afternoon I came home with my first MacBook the best part of a decade ago. I was sick of Windows, its vulnerabilities, its sluggishness and bloat, and the Apple Universe was the competition. This was the time of Mac’s Operating Systems “Leopard” and “Snow Leopard”. In those days Apple charged you for their OS upgrades they were that good. And my Mac ran like silk, like a sleek sprinter in full gait, grin spreading broadly knowing the finish line would soon hit at the chest. But those days of Mac glory—they’re now long gone. So much so that the company no longer knows about or stands behind its products. (Scene: A phone call today to Australia’s Apple Technical…